Microsoft Corp. and Aspect Software Inc., a leading contact center company, announced a multiyear strategic alliance to help deliver unified communications (UC) to contact centers around the world. Aspect will design its Aspect® Unified IP™ contact center solution to interoperate with Microsoft's platform for software-powered voice and unified communications and will offer it as the leading option to new and existing customers.
Microsoft is making an equity investment in Aspect to accelerate the development and adoption of the new solutions and services.
INFO SOURCE
Microsoft
FIRMS
Aspect Software Inc. founded the contact center industry and is now the world's largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100.
Founded in 1975, Microsoft (MSFT) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
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Aspect Software is majority owned by Golden Gate Capital, a San Francisco- based private equity firm with $9 billion of capital under management.
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